Complaints PROCEDURE.
We are committed to delivering high-quality care. If you have any concerns about our service, we take them seriously and follow a formal procedure to resolve them.
The 3-Step Resolution Path
Step 1: Direct Contact
Most issues can be resolved through direct dialogue. When you contact us with a complaint, we will:
- Acknowledge receipt within 2 working days
- Investigate the matter thoroughly
- Work towards a satisfactory resolution
- Respond to you within 10 working days
We encourage you to contact us directly first, as we are committed to resolving issues at this stage whenever possible.
Step 2: Independent Mediation (Quasir)
If you are not satisfied with the resolution, or prefer not to contact us directly, you may contact our independent complaints officer:
Contact Quasir
- bemiddeling@quasir.nl
- Quasir Klachtenfunctionaris
Postbus 1021, 7940 KA Meppel
The complaints officer works independently on behalf of Quasir. NeuroAlign has no influence over their decision-making process.
Visit WebsiteStep 3: Independent Dispute Resolution
NeuroAlign is affiliated with Zorggeschil, an independent dispute resolution body. If mediation via Quasir is unsuccessful, you may escalate your complaint here.
Zorggeschil handles disputes independently and may make binding decisions regarding complaint resolution.
Professional Regulation
NeuroAlign is registered with CAT Collectief and follows Wkkgz regulations. We are affiliated with the Disciplinary Body for Alternative Therapists (GAT).
GAT ComplaintsYour Rights
- •Contact us directly about any concerns
- •Seek independent mediation through Quasir
- •Escalate to Zorggeschil if mediation is unsuccessful
- •File a formal complaint with GAT regarding professional conduct
All complaint procedures are confidential and conducted in accordance with Dutch law and healthcare regulations.
Contact Us
For any questions about this complaints procedure, or to submit a formal complaint: