Terms of Service

Effective Date: 25 May 2025

Please read these Terms of Service ("Terms") carefully before using our services. By booking an appointment, using our website, or accessing any content from NeuroAlign, you agree to be legally bound by these Terms.

1. Legal Entity and Jurisdiction

NeuroAlign operates under two legal entities:

  • For clients located in the Netherlands: Services are provided by NeuroAlign, a registered sole proprietorship (eenmanszaak), KvK number 96420022, based in Rotterdam. Dutch law applies.

  • For clients located outside the Netherlands: Services are provided by Integrative Flow International Ltd, a private company limited by shares, registered in England and Wales under Company No. 15864460. UK law applies.

Each entity is solely responsible for the services it delivers. The jurisdiction is determined based on your location at the time of service delivery.

2. Nature of Services

NeuroAlign provides complementary healthcare services including, but not limited to:

  • NeuroAlign Protocol (scalp and auricular acupuncture)

  • Cupping Therapy

  • Nutritional Coaching

  • Neuroplasticity Training (breathwork & mindfulness guidance)

  • Lifestyle Advice

These services are not a substitute for medical care. They do not constitute medical diagnosis or treatment and are not intended to replace care provided by a licensed healthcare professional.

If you have or suspect you may have a medical condition, please consult a qualified medical doctor before participating in any of our services.

3. Booking and Payment Terms

  • All sessions must be booked in advance via our website or by direct contact.

  • Payment is due at the time of booking or during your appointment unless otherwise agreed.

  • Prices include VAT (where applicable) and are listed clearly at the point of sale.

  • Invoices are sent electronically and must be paid upon receipt unless a prepaid package has been purchased.

Cancellations & No-Shows

  • Cancellations with more than 24 hours’ notice are fully refundable.

  • Cancellations with less than 24 hours’ notice or no-shows may be charged in full.

  • Exceptions may be made in cases of emergency, at our discretion.

4. Client Responsibilities

By using our services, you agree to:

  • Provide accurate, complete, and up-to-date personal and medical information.

  • Inform us of any changes to your health or medication that may affect your treatment.

  • Follow any aftercare or safety advice given during your sessions.

We reserve the right to decline or discontinue services if we believe they may be unsafe or inappropriate for your condition.

5. Confidentiality and Data Protection

We handle all client data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

  • Clients in the Netherlands: Your data is processed and stored by NeuroAlign.

  • Clients outside the Netherlands: Your data is processed and stored by Integrative Flow International Ltd.

For more information, please refer to our full Privacy Policy and Medical Disclaimer.

6. Complaints and Dispute Resolution

We are committed to providing excellent service. If you have a complaint, please follow our Complaints Procedure, which includes independent mediation for clients based in the Netherlands.

  • Dutch clients may escalate complaints to Quasir and the independent dispute committee Zorggeschil, as required by the Wkkgz.

  • International clients may be referred to a UK alternative dispute resolution (ADR) scheme if needed.

7. Intellectual Property

All content, branding, and materials relating to NeuroAlign (including the NeuroAlign Protocol) are the intellectual property of Qi Rising® Studio or Integrative Flow International Ltd and may not be used, copied, or reproduced without written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any direct or indirect damage, injury, or loss arising from your use of our services, unless caused by proven gross negligence or wilful misconduct.

  • Our liability is always limited to the amount paid by you for the relevant session or package.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website, and the “Last Updated” date will be revised. Continued use of our services after changes constitutes acceptance of the new Terms.

10. Contact Information

If you have questions about these Terms, or need assistance, please contact us:

11. Governing Law and Jurisdiction

The applicable law and jurisdiction depend on the entity providing the services and the client’s location at the time of service delivery:

  • For clients in the Netherlands:
    Services are provided by NeuroAlign. These Terms shall be governed by and construed in accordance with Dutch law. Any disputes arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the competent court in Rotterdam, the Netherlands.

  • For clients outside the Netherlands:
    Services are provided by Integrative Flow International Ltd. These Terms shall be governed by and construed in accordance with English law. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Each party agrees to submit to the jurisdiction specified above without regard to conflicts of law principles.